We diversified our service offerings beyond traditional postal deliveries to adapt to the evolving international market. This strategic shift involved establishing additional routing options for our trade lanes and forging new partnerships in key markets such as Australia. In addition, by leveraging the overseas network of our subsidiaries, we expanded our commercial arrangements and capitalised on emerging opportunities.

By leveraging technology, we aim to create a robust ecosystem enabling seamless transactions and interactions with our eCommerce partners.

By enhancing our physical and digital touchpoints with integrations like Parcel Santa and Pick-up Drop-off (PUDO) initiatives like POPDrop and PopStop, our customers can enjoy greater convenience and secure delivery options.

Preserving the planet lies at the core of our values, and SingPost remains steadfast in our commitment to providing environmentally friendly solutions for greener deliveries. In our pursuit to reduce carbon emissions, we have actively electrified our delivery fleet.

Around 32% of SingPost's delivery fleet now comprises electric vehicles (EVs), and we are also the first postal service in the Asia-Pacific region to commit to a 100% electric delivery fleet. We have also formed an agreement with Lazada, a leading eCommerce platform, to create the most carbon efficient ecosystem for deliveries.